Returns & Exchanges

We want to you love everything you buy from Mit Beauty Store, so please do not hesitate to contact us with any concerns.

If your item arrives broken or faulty, please contact us within 10 days of purchase. We will offer the option of a full refund or replacement if the item has arrived faulty. Unfortunately we can not guarantee a refund of the cost of posting your items back to us but may offer this at our discretion.

Please choose your items carefully as we can not offer refunds or replacements due to ‘change of mind’ purchases, only in the instance where the item has arrived broken or faulty.

Please keep all original packaging if there is an issue with your order. If you receive an incorrect item, please do not open or use it, we can not process returns on used items.

If you wish to cancel an order before it is shipped, please email us. If we are able to catch it in time, we can issue a store credit for the value of the order. Unfortunately orders that are already with the Courier can not be canceled. Please think carefully before placing your order, we work really hard to get all orders out with overnight delivery so often it’s hard to locate an order before it’s with the Courier.

Please note also that colours shown are an indication only and often appear different between different computers & phones. Please let us know if you think an image or swatch is inaccurate.