How can we help you?
Please check out our FAQ to answer most of your questions or contacts us on given details.
Mit Beauty Store uses Courier Post, NZ Post or Post Haste for all deliveries. All parcels will be delivered to the provided address and sometimes it will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours.
We offer customers free delivery for orders over $150 NZD (inc gst) to an address in New Zealand. This discount will happen automatically in your checkout.
All orders shipped within New Zealand are tracked. Once your order has been shipped your tracking number and details of how to track your order will be emailed to you.
Can I combine multiple orders?
Yes you can combine multiple orders, however once an order as been packed for shipping it can no longer be combined with any other order. Please email: order@mitbeautystore.co.nz us for queries on your orders.
Can I Ship to multiple locations/addresses?
Unfortunately, we cannot split up an order and ship to multiple addresses. If you wish to send items to different addresses, you will need to place a separate order for each shipping address.
Can I change the address of my order?
Yes, up until your order has been packed for shipping. Please email: order@mitbeautystore.co.nz us for queries on your orders.
Mit Beauty Store will make every effort to get your gifts to you in time for Christmas however delivery cannot be guaranteed after 21st December.
How do a I place an order with Mit Beauty Store?
What does Availability mean on the product page?
Do You charge tax / GST ?
A Goods Service Tax (GST) is applied to all items shipped to a New Zealand destination, as shown on the product information. The total GST charges will be calculated for you before you place your order.
Credit/Debit Card
We accept Visa and Mastercard payments – it’s fast, easy and secure. Payment by credit or debit card is the best way to ensure your order gets to you as fast as possible. We also allow payments by Apple Pay and Google pay.
Afterpay
Afterpay offers instalment plans for online shoppers. Buy what you want today, and pay for it in 4 instalments interest-free.
Laybuy
We offer Laybuy for New Zealand orders. Pay for your items in 6 equal instalments, interest-free.
POLi Internet Banking
Not every Kiwi wants to pay online using a credit or debit card, or accrue debt with a Buy Now/Pay Later service. As many as a third also enjoy direct online payment options1, which is where POLi comes in.
Direct Credit / Internet Banking
You can pay directly into our account using Internet Banking or at your local branch. Your order will be sent once the payment has been cleared. Just select this option during the checkout process and our account details will be provided. Please make payment within 24 hours of ordering to prevent your order being canceled.
Redeem your discount code or promotion code in the discount code box in your shopping cart. You can only use one discount/promotion code per order.
Changes
We try very hard to process and ship your order as qucikly as possible. If you do have to make changes to your order please do so via email as soon as you can. Once your order has reached the complete stage of its process it can no longer be changed.
Cancel an Order
You can cancel your order at any time up until it has been shipped. You will need to contact us via email and we will attended to the cancellation for you. If the order is still in the Pending stage your credit card will not have been charged, however is the order is in the Processing stage we will refund your credit card the entire amount of the order. If the order is in the Complete stage you cannot cancel the order as it has already been shipped.
We are very serious about your privacy and the the security of our site. We will not rent or sell your name, address, email address, credit card information or personal information to any third party. However, we must co-operate fully should a situation arise where we are required by law or legal process to provide information about a customer. Please read our full privacy statement here.
When you go ahead and make an online purchase with Mit Beauty Store, all your information is protected by one of the most trusted and used security systems on the net.
Mit Beauty Store is protected by SSL (Secure Socket Layer) digital certificate which is the industry standard security system and is employed by millions of websites. This security protects and safeguards all your personal and credit card information.
Also you will notice in the URL bar on the left hand side of your browser a small lock will appear signalling that you are in a secure area. You can also click on this lock at any time and view the digitial certificate.
Our 100% trusted SSL digital certificate is issued to us by R3. They provide a high level of encryption that protects and encrypts your information for transmission over the internet.
We want to you love everything you buy from Mit Beauty Store, so please do not hesitate to contact us with any concerns.
If your item arrives broken or faulty, please contact us within 10 days of purchase. We will offer the option of a full refund or replacement if the item has arrived faulty. Unfortunately we can not guarantee a refund of the cost of posting your items back to us but may offer this at our discretion.
Please choose your items carefully as we can not offer refunds or replacements due to ‘change of mind’ purchases, only in the instance where the item has arrived broken or faulty.
Please keep all original packaging if there is an issue with your order. If you receive an incorrect item, please do not open or use it, we can not process returns on used items.
If you wish to cancel an order before it is shipped, please email us. If we are able to catch it in time, we can issue a store credit for the value of the order. Unfortunately orders that are already with the Courier can not be canceled. Please think carefully before placing your order, we work really hard to get all orders out with overnight delivery so often it’s hard to locate an order before it’s with the Courier.
Please note also that colours shown are an indication only and often appear different between different computers & phones. Please let us know if you think an image or swatch is inaccurate.